Refund Policy

Last updated: 13 October 2026

We want you to be happy with Admin. This page explains how refunds work.

1. The guarantee on your purchase page applies

Each plan is sold through a marketplace (for example JVZoo). The money-back guarantee period and its conditions are the ones shown on the purchase page at the time you bought. That is the guarantee we honour.

2. How to ask for a refund

• First, tell us what went wrong. Most problems can be fixed quickly: contact support.
• If you still want a refund and you are inside the guarantee period, ask through the marketplace using your receipt, or email us with the receipt number and the email on your account.

3. What happens after a refund

• The refund is paid back by the marketplace to your original payment method. Timing depends on the marketplace and your bank.
• Access for the refunded plan is switched off, including any sub-accounts created under it.

4. Credits

Credits used by a job that fails are returned to your balance automatically. Used credits are not refunded as money outside the guarantee above.

5. When a refund may be refused

• The request is made after the guarantee period has ended.
• The account was closed for breaking the Terms and Conditions.
• There is clear abuse, such as repeated purchase-and-refund.

6. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback closes the account while it is investigated.